5 YEAR LIMITED WARRANTY DETAILS
We understand that most of our buyers are non-swimming pool professionals, so we have made owning and maintaining a portable swimming pool easy and affordable. But if anything goes wrong within the first five years, we will repair at no charge to you.
The first 90 days, we cover shipping both ways. After that, your only obligation is to pay for the shipping to return the item back to us for repair. If, upon inspection, the repair was the result of a manufacturer's defect or error, the shipping costs will be refunded back to you (up to $50 USD total per warranty shipment).
Special Note: As a courtesy to our customers, we offer post-dating on our warranty. If you are buying a portable pool package to take advantage of a special offer or sale price but are not planning to set it up right away, just let us know in advance and we will note your account to post-date your warranty.
Things you should know: 1.) If an item is received and shows signs of abuse or abnormal use, there will be a charge to repair the item. This charge depends on the item being returned.
2.) If an item is inspected and the damage is a result of faulty installation at the buyer's location, no further warranty repair will follow until proof the cause of the damage has been fixed.
3.) If an item is received and has water, dirt or anything else that will impair our ability to repair, there will be a mandatory minimum $300 fee to clean the item first. Please make ever effort to clean and dry the item prior to shipping back.
Please Note: Warranty repairs tend to take up to twenty (20) business days depending on the condition of the returned item and the time of year. During September 15 through March 1, warranty time is about twenty (20) business days. However, from March 2 to September 14, warranty time can exceed thirty (30) days.
Disclaimer: This warranty is applicable to only portable pools bought from EZ Pool Products. We are not responsible for any other product or accessory purchased from any other source. Further, this warranty only applies to EZ Pools not accompanying equipment. They have their own warranty.