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EZ Pool Products, Inc. (a California Corporation and Better Business Bureau Member) Online Purchases of EZ Pools

Sales and Return Policies - Terms of Sale


Once a purchaser takes possession of a pool package, the return policy for that pool package is subject to the following terms and conditions:

Unopened, and Undisturbed Palletized Pool Packages

If, upon receipt of your palletized pool package, you wish to return it for a refund, you may do so if the following conditions apply: 1.) The pallet has been unbroken and all contents are as they were delivered (any damage must have been noted on the Bill of Lading prior to you signing for receipt of the pallet); and 2.) None of the boxes have been opened. If these conditions have been met, you will be eligible for a refund, minus any shipping charges accrued to ship and return your pool package, and a 10% cancellation fee. These charges will be deducted from your refund.

Opened Pool Boxes

If after opening your pool box, you decide you would like to return the pool for a refund, the following conditions apply; 1.) You will be subject to a 20% non-negotiable inspection and re-boxing fee; 2.) There will be 5 to 10% cleaning fee if the components are dirty, dusty, and/or scuffed in anyway; 3.) Any damage to the components will be deducted from the refund; 4.) The refunded amount will be minus all shipping charges and fees applicable to shipping your pool package both outbound and inbound.

A Pool Removed from its Box

If a swimming pool liner has been removed from its box, assembled, and/or filled we will be unable to issue a refund.

Custom Orders

We are unable to offer any refunds on custom pool orders. Exchanges are available but only if the exchange occurs before the original pool is shipped. Once a custom order is shipped, there is no refund available.

What You Should Know Before Returning Your Pool Package.

A Return To Authorization must be given prior to returning your pool package. Call us for a RTA. Any attempt to return a pool package without this prior RTA # may result in a refused shipment or a lost and/or damaged shipment. Be prepared to photograph your palletized package prior to the trucking company leaving. This picture must show the pallet on the truck. This is done so that if the pallet is returned to us damaged, you will have evidence of the condition of the pallet when it was picked up. Failure to do this may prevent any claim from being paid.

WHEN RETURNING YOUR THERAPY POOL PACKAGE, YOU BECOME THE SHIPPER AND THEREFORE BEAR ALL COSTS, RESPONSIBILITY AND/OR BURDENS ACCORDINGLY. We will do what we can to help, but ultimately you become liable for any financial costs and/or losses.


If an item ordered by a purchaser is cancelled by the purchaser, there is a 10% cancellation fee, which will be deducted from the amount collected for the order. This fee is non negotiable.


If your pool package qualifies for a refund, you will receive a check and a detailed itemized deduction receipt, within 60 days.


EZ Pool Products is not responsible for typographic errors.

EZ Pool Products reserves the right to change the terms and conditions of sales at our websites at any time.

No employee or agent of EZ Pool Products has the authority to vary any of the policies or the terms and conditions governing any sale.