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Sales and Return Policies - Terms of Sale


Our return policy for that pool package is subject to the following terms and conditions:

Unopened, and Undisturbed Palletized Pool Packages

If, upon receipt of your palletized pool package, you wish to return it for a refund, you may do so if the following conditions apply: 1.) The pallet has been unbroken and all contents are as they were delivered (any damage must have been noted on the Bill of Lading prior to you signing for receipt of the pallet); and 2.) None of the boxes have been opened. If these conditions have been met, you will be eligible for a refund, minus any shipping charges accrued to ship and return your pool package, and a 10% cancellation fee. These charges will be deducted from your refund. Note: eligibilty for this type of refund is limited to ten (10) from receipt of the product.

Opened Pool Boxes

If after opening your pool box, you decide you would like to return the pool for a refund, the following conditions apply; 1.) You will be subject to a 20% non-negotiable inspection and re-boxing fee; 2.) There will be 5 to 10% cleaning fee if the components are dirty, dusty, and/or scuffed in anyway; 3.) Any damage to the components will be deducted from the refund; 4.) The refunded amount will be minus all shipping charges and fees applicable to shipping your pool package both outbound and inbound.

A Pool Removed from its Box

If the ordered EZ Pool has been removed from its box, assembled, and/or filled we will be unable to issue a refund. Please refer to our warranty for any support.

Custom Orders

Custom Orders include: modified, color changes, or any customization not listed on our website as a standard size and color. These types of orders are ineligible for any refunds. Exchanges maybe available but only if the exchange occurs before the original pool is shipped. Once a custom order is shipped, there is no refund available.

What You Should Know Before Returning Your Pool Package.

A RTA (Return-To Authorization) must be given prior to returning your pool package. Call us for a RTA. Any attempt to return a pool package without this prior RTA # may result in a refused shipment or a lost and/or damaged shipment. Be prepared to photograph your palletized package prior to the trucking company leaving. This picture must show the pallet on the truck. This is done so that if the pallet is returned to us damaged, you will have evidence of the condition of the pallet when it was picked up. Failure to do this may prevent any claim from being paid.

WHEN RETURNING YOUR EZ POOL PACKAGE, YOU BECOME THE SHIPPER AND THEREFORE BEAR ALL COSTS, RESPONSIBILITY AND/OR BURDENS ACCORDINGLY. We will do what we can to help, but ultimately you become liable for any financial costs and/or losses as result of your refund or return.

CANCELLATIONS (Only Applicable within Thirty (30) Days of the Order:

If, within 30 days from the order, an item ordered by a purchaser can be cancelled by the purchaser if the purchased item has not shipped. Refunds after that are subject to: a 10% cancellation fee, shipping and handling fees which will be deducted from the amount collected for the order. This fee is non-negotiable. No refunds are offered after 30 days.


If your pool package qualifies for a refund, you will receive a check and a detailed itemized deduction receipt, within 60 days.


4EZPool is not responsible for typographic errors.

4EZPool reserves the right to change the terms and conditions of sales at our websites at any time.

No employee or agent of 4EZPool has the authority to vary any of the policies or the terms and conditions governing any sale.

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