Updates Regarding the 2021 Season
The 2020 Challenge: 2020 was one of our busiest seasons on record. There were many times each month that our team would go for more than ten (10) days without seeing their children.
Demand was high and supplies were a challenge. Since most of our suppliers are based in the United States, the lockdowns occurred right before the pool season was about to kick-off (mid March). As a result, all our suppliers were operating production way behind the demand. It was reported that most swimming pool dealers were sold out of their inventory by the middle of the summer. Although we never ran out of pools, we did run out of ladders, pump/filters, and a variety of other accessories. Taking sometimes as long as a month to fulfill certain package orders in full.
Building Up Inventory: As a direct result of this issue of shortage last year, EZ Pool Products Inc. ordered accessories in larger quantities and earlier this year - as did the whole industry. This unforeseen demand has once again depleted certain accessories. For example; our ladder supplier was sold out of product, for the entire 2021 season, by February. Not because they got shutdown or could not make them fast enough, but because all the pool companies bought up all their inventory for the season pre-production. Thankfully we were able to get our orders in early enough - but they are in short supply.
Accessories for New Pool Orders Only in 2021: To prevent selling out of these accessories, or to block competitors from purchasing our inventory of supplies online, EZ Pool Products will not honor any online purchase of any accessory item independent of a new pool purchase. If you are seeking to only purchase an accessory, your best option are various online sellers like; eBay, OfferUp, Amazon, etc.. Disclaimer: any online order received that does not include a new pool purchase with it, will be refunded. We apologize for this situation and hope to return to normal online commerce by the end of 2021.
Loss of Color Options: What was not anticipated, going into this year, was the complete depletion of colored pool material. Though we default to light blue, and generally stock this throughout the year, we order special colors as needed - based on demand. However, as a result of the indoor dining restrictions throughout the country, restaurants were scrambling to create covered outdoor dining. This depleted the nation's inventory of poly-reinforced vinyl. It will take several months for these suppliers to replenish this inventory, and they will focus on high-demand colors first. As a result of this uncertainty, we have removed the color option from our offering this year. We apologize for this inconvenience. If you are seeking a special color, please reach out to us prior to the order so that we can let you know the timeframe or availability of that color.